Returns FAQs
What is your return policy?
We accept returns for eligible items within 14 days of delivery, provided they remain unused and unopened.
Can I return opened fragrance?
Car fragrances must be unused, unopened, and in their original packaging to qualify for return.
How do I request a return?
Contact our customer service team with your order number and reason for return before sending anything back.
Who pays return postage?
Return postage is normally the customer’s responsibility unless the item arrived faulty, damaged, or incorrect.
When will I receive my refund?
Once received and inspected, approved refunds are issued to your original payment method.
What if my order arrives damaged?
If your order arrives damaged or incorrect, contact us promptly with clear photographs for assistance.